Refund and Returns Policy
Effective Date: December 4, 2024
Introduction
At TrustedU, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and clear refund and returns policy to ensure your peace of mind.
Eligibility for Returns
You may return your purchase within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. We reserve the right to refuse returns if the product shows signs of use or damage.
Non-Returnable Items
Some items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at info@trustedu.click to request a return authorization.
- Provide your order number, reason for return, and any supporting photos (if applicable).
- Once your return is authorized, you will receive instructions for returning the product to us.
Refund Process
Once we receive the returned product and verify its condition, we will process your refund to the original payment method. Please note that it may take 7-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order. In such cases, we will cover the return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product, and we will offer a full refund or replacement, along with free return shipping.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: info@trustedu.click
Phone: 408-531-3877
Address: 2191 Drainer Avenue, Tallahassee, Arkansas